Guarantees and return

Article 9. Rights consumer at purchase commodity proper quality

   Consumer It has right exchange nonfood product proper quality on similar at Seller, at whom he It was purchased, if product not granted him by form, dimensions, a style, color, size or by other reasons not can be them used by appointment of.

Consumer It has right on exchange commodity proper quality at flow fourteen days, not counting day purchases, if more long time not declared seller.

Exchange commodity proper quality produced, if he not was used and if saved him commodity view, consumer properties, seals, shortcuts, a also calculated document, issued consumer together from проданным commodity.

Scroll goods, that not subject to exchange (return) by grounds, allegedly Cabinet Ministers Ukraine.

Article 8. Rights consumer at case acquisition commodity improper quality

1. At case detection at within established warranty deadline shortcomings, consumer, at order of and at terms, that established laws, It has right require:

1) proportional diminishing prices;

2) gratuitous eliminate shortcomings commodity at reasonable time;

3) compensation expenses on elimination shortcomings commodity.

At case detection at within established warranty deadline significant shortcomings, that any by fault producer commodity (Seller, artist), или falsification commodity, confirmed at necessity output expertise, consumer, at order of and at terms, that established laws and on basis mandatory for sides rules or agreement, It has right by his choice require from Seller or producer:

1) termination agreement and return paid behind product money amounts;

2) require replacement commodity on such the same product or on similar, of number, available at Seller (producer), commodity.

1. On непродовольственных goods, that are at use and It was implemented across retail Commission trade Company, requirements consumer, specified at parts first this articles, satisfied by agreement Seller.

According to this parts satisfied requirements consumer on goods, warranty time on that not ended.

1. Requirements consumer, the part first this articles, imposed on selection consumer seller by place purchases commodity, manufacturer or company, which satisfies these requirements by country consumer.

Consumer It has right produce one of requirements, the part first this articles, a at case him default to declare other demand, provided part first this articles.

Specified requirements by country consumer satisfy also by owner Seller trade Company and branches, that carry sale similar purchased customer goods, or Company, on that these functions assigned on basis agreement. Functions representatives of enterprises – producers perform their Representations and branches, by producers for this goals, or Company, that satisfy specified requirements on basis agreement from manufacturer.

1. Seller and manufacturer in time the sale (implementation) commodity obliged to inform consumer about companies, that satisfy requirements, the in parts first and third this articles. Behind непредставление such information established a responsibility according to  articles 15 and 23 it A law.
2. Seller, manufacturer (company, which satisfies requirements consumer, the part first this articles) obliged to to accept at consumer product improper quality and to satisfy him requirements.

Delivery oversized goods and goods, weight over five kilograms seller, manufacturer (company, which satisfies requirements consumer, the part first this articles), and their return consumer implemented behind score Seller, producer (Company, that satisfies requirements consumer, the part first this articles).

1. At availability commodity, demand consumer about him replacement subject to immediately satisfaction, a at case appearance needs at inspection quality – at within fourteen days or by agreed sides.

At case lack of commodity, demand consumer about him replacement subject to satisfaction at two months time from moment representation corresponding statement. If to satisfy demand consumer about replacement commodity at established time impossible, consumer It has right on his selection produce seller, manufacturer (company, which performs their functions) other requirements, provided points 1, 3, 4, 5 parts first this articles.

1. In time replacement commodity from shortcomings on product a similar stamps (model, article, modifications) proper quality, price on which the changed, recalculation the cost not produced.

In time replacement commodity from shortcomings on such the same product other stamps (model, article, modifications) proper quality – recalculation the cost commodity from shortcomings at case increase prices produced basis of him the cost on time exchange, a at case decrease prices – basis of the cost on time purchases.

At termination agreement, settlements from customer at case increase prices on product produced basis of him the cost on time submission corresponding requirements, a at case decrease prices – basis of the cost commodity on time purchases. Money, paid behind product, return consumer at day termination agreement, a at case inability to refund money at day termination agreement – at other time by agreed sides, but not later than at within seven days.

1. At case acquisition customer unfit food product seller must replace the him on food product, which the useful to consumption, or refund consumer paid them facilities. Settlements from customer at that case conducted at order of, stipulated paragraph third parts seventh this articles.
2. At sight customer requirements about gratuitous elimination shortcomings commodity they must be eliminated at within fourteen days from dates him of or by agreement sides at other time.

On written demand consumer on time repairs him provided (from delivery) product a similar stamps (model, article, modifications) independently from model. For it seller, manufacturer (company, which satisfies requirements consumer, the part first this articles) obliged to create (have) exchange fund goods. Scroll such goods determined Cabinet Ministers Ukraine.

Behind each day delay execution requirements about providing commodity a similar stamps (model, article, modifications) and behind each day delay eliminate shortcomings over established deadline (fourteen days) consumer paid penalty at the amount one percent the cost commodity.

At elimination shortcomings by replacement kit products or composite parts commodity, on that established warranty terms, warranty time on new completing product and composite part calculated, beginning with day of consumer commodity after repairs.

1. Consumer It has right produce manufacturer (seller) demand about gratuitous elimination shortcomings commodity after expiration warranty deadline. This demand can be brought at within established deadline services, a if such not found – at within ten years, if at commodity It was identified limitations (substantial limitations), admitted by fault producer. If this demand not contentedly at terms, provided part ninth this articles, consumer It has right on his selection produce manufacturer (seller) other requirements, according to  parts first this articles.
2. Requirements consumer considered after submission customer settlement document, a on goods, on that installed warranty time, – technical passport or another document, what him substitutes, from mark about date the sale.

In time the sale commodity seller must issue consumer calculated document established shape, which certifies fact purchases, from mark about date the sale.

At case losses customer technical passport or another document, what him substitutes, their recovery carried at order of, certain laws.

1. Manufacturer must compensate all losses Seller (Company, that satisfies requirements consumer, the part first this articles), which the considers claim consumer to purchased commodity.

Seller (manufacturer) goods must at monthly time compensate company, which performs him functions, losses, that it suffered at communication from satisfaction requirements consumer, the this Article.

1. Requirements, the part first this articles on goods, fabricated behind outside Ukraine, satisfied behind score Seller (importer).
2. Requirements consumer, provided this Article, not subject to satisfaction, if seller, manufacturer (company, which satisfies requirements consumer, the part first this articles) prove, what limitations commodity any from infringement customer rules use commodity or him store. Consumer It has right accept participation at inspection quality commodity personally or across his representative.